Customer Quotes

//Customer Quotes
Customer Quotes 2018-11-20T16:42:40+00:00

Customer Quotes

Happy Customers! My name is Thomas G. and I was on your 3pm bus from 41st street to jfk. I was flying jet blue and when I got off the bus at terminal 5 my carry on was not in the lower suitcase storage area. It was obvious someone had taken it off at either terminal 1 or terminal 4. The driver gave me his cellphone number and said he would be circling back and to call him in 15 minutes. Needless to say I wasn’t looking forward to s 5 day trip to California with no clothes. I called him and he said he had and would meet me in 3 minutes. This is to inform you have a heck of an employee and feel free to use this as you see fit. Thanks

Thomas G., Nov. 20, 2018
You probably know this but Martin is a phenomenal driver. His happy and friendly personality make travel to the airport much more enjoyable than it can other times be. His discourse and updated are appreciated throughout the trip. He’s an all-star.
Diane S., Jan. 18, 2018
As I always do, I took your 4:17pm van on January 31, 2017 from LGA to Port Authority.

The young man who sold me the ticket was MICHAEL GIBBS. He was very informative, pleasant and helpful.

The driver was GOOBAR (didn’t get a last name, but he was Asian). He, too, was very pleasant and helpful.

Please make sure they are appropriately commended so they never lose the motivation they have now.

Laura L., Feb 15, 2017
Our bus 5703 @NYCAirporter driver to LaGuardia is awesome – singing along to music and has a great personality. Will use this service again
(Via twitter), Feb 15, 2017
The driver of the NYC AIrporter bus at 6:30am from Penn Station to JFK on 12-5-16 was a lovely gentleman. We had an interesting conversation prior to starting the trip, he was exquisitely polite, drove quite safely, and helped me with a difficult situation. I will certainly recommend your service to my traveling friends – this is the best and easiest way to and from the NYC airports. Great job!
N Mathes., Dec 29, 2016

I want to commend your service for the expertise and personal affability of your driver Raphael Matos.
Mr. Matos was so concerned about staying on schedule, given horrible traffic out of Manhattan to JFK on Monday, October 17, 2017.
I realize being from LA how bad traffic can disrupt schedule arrival and departure times, and given that I believe the corporate parent of your company is in Arizona, that office may not appreciate the problems that Nyc traffic can present to a transportation driver.

I was only aware of this as I was among last to be dropped at my terminal, and I inquired about his schedule, how many times per day he had to drive the route, etc. He was worried about falling behind schedule and the complications this caused tor the company.. Mr. Matos, is hardworking, personable, professional and a credit to the company.

Don’t lose him!! And please forward this onto whomever is his supervisor. I will definitely use your service again.


Donna E., Oct. 17. 2017
(via twitter) @NYCAirporter your agent 8120 Chris K is so nice. I canceled my Lyft to go with you guys thanks to his help.
Brad., Sept 16, 2016
(via twitter) @NYCAirporter has the most patient, happy employees. What are they sipping on? I want
Grace M., Aug 15, 2016
I wanted to share about about the superb service that I received from your manager (Derrick McCollum) and his staff. I accidently forgot my back pack on one of the airporter shuffle. As you can imagine, I was very worried and frantic about receiving my belongings which included my laptop, wallet, keys, and expensive headphone plus souvenirs. I contacted airporter and they responded promptly and efficiently. Mr. McCollum was very, understanding, patient, and considerate. Not only did he recover the bag and placed it a secure location, he made sure I was able to receive the bag and provided transportation back to Penn Station. It is not to know there are still businesses who operate with integrity. Once again, I would like to thank Mr. McCollum and his staff for their professionalism.

Thank you very much!

Dimitris M., Aug 11, 2016
Hello, I rode in your shuttle from Penn Station to LaGuardia on 6/15/16 about 1:30 p.m. My ticket number was xxxxxxx. The driver was very professional. He represented both New York City and your company very well. I don’t remember his name. He wore glasses, short hair, African American gentleman, somewhat light skinned. I hope you can figure out who this is and tell his supervisor. Have a great holiday.

Thank you.

Liz., 2nd July, 2016
Professional Great street support staff to get you on the right bus…even the news stand/store that sold the tickets was spot on in service… My bus route? Grand Central to LGA and…on time 🙂

Thank you.

NYCDOE., 17h June, 2016
Good morning, I was at the Grand Central station on Saturday, April 2,2016 to take a bus to LaGuardia. Your ticket agent Vineta Sylvestre inquired about my destination. We were a half block from the bus which was preparing to leave. I was moving slowly,and Ms.Sylvestre radioed the driver to hold the bus. She then ran down the block to make sure the driver would wait for me.That she would do that is a reason for me to continue to use your service I purchased my ticket at 1130. Thank you. Saundra L Davis

Thank you.

Saundra D., 9th April, 2016
To whom it may concern,

I was frantically trying to find affordable, quick transportation to Manhattan and I talked to an NYC Airporter representative who helped me. In fact, he did more than help me, he went above and beyond what I would ever expect from any customer service rep. I told him where I was staying, being ignorant of NYC, neighborhoods and he whipped out his phone and told me where the bus would drop me off and what train route to take. Furthermore, as he was helping me with a big smile on his face, he was serving other customers, answering questions from non-customers, and even held the door open for an old woman who couldn’t quite make it out. I have never written a review, good or bad, but to say I was floored by his kindness and generosity was an understatement. The employee’s name was Ernesto Piggott and I can only hope he is treated right by your company because he is an asset.

Please respond to make sure this rave review has been chronicled.

Thank you.

Kevin C., 2nd March, 2016
I wanted to commend the extraordinary Philip with whom I met on FEB 16 on a cold, rainy day in NYC* on my way to LA GUARDIA! (LEXINGTON and 43rd STREET IN NYC) He was kind, courteous, professional, and made waiting for your NYC air porter a lovely experience. He should be recognized for his exemplary customer service and held up as a role model for all of your employees!

Yours sincerely,

Patricia M., 26th Feb, 2016
I just wanted to thank you for the great service I received from you on my first ever trip to New York. Service was efficient, staff friendly and helpful, and everything went smoothly and relatively quickly, considering the chaos that is NYC traffic…:) I have already recommended you to some friends and should I ever be lucky enough to visit again will make use of your services again.

Thank you again,

Mia N., 26th Feb, 2016
Good Morning:
On behalf of my staff we wanted to thank you for the service provided today. Botir, the driver was pleasant, personable and early! The bus was beautiful and we were all very pleased with the service and promptness.
Sunny G., 28th Jan, 2016
To whom it may concern:
I wanted to take this moment to let you know how happy I was with the service and hospitality I was provided. Thet Shay exceeded my expectations and was so gracious with presenting clear direction from any inquiries we had on the bus from NYC to JFK (Especially being so early in the morning 🙂 ). I hope that he may become more valuable to your business in the future.


Alex C., 26th Jan, 2016
Hi there,
I had a great driver today (12/28). I didn’t get his name but his bus number above the door was 612. I was on the 3:30 to Manhattan from LGA’s southwest terminal. I’m writing because he was really great and kind, but I had a large bill that couldn’t be broken at the ticket stand so I didn’t have change. I was worried about it the whole drive (it was an especially stressful one with holiday traffic and construction). I tried to offer the driver some candy my mom made (it’s awesome) or to get his address so I could mail him something. But he was very kind and just laughed it off. But I know tips are Important! So long story short… Can you help me identify this driver so I can mail something to you go give to him?


K. Quinlan, 28th Dec, 2015

I rode in from LaGuardia about a half hour ago on the 12:30 shuttle. The driver noticed that I left a carry on bag on the seat when I walked away. He drove to catch up with me honking his horn to get my attention and handed the bag over to me. I was amazed and so grateful for his attention and his compassion to a tired traveler. I don’t know his name but he deserves a bonus or something to let him know how much I appreciate him. You hired a great guy.

A. Davis, 22nd Dec, 2015

I’m writing today to thanks your crew, especially Greg, from the bus 628 on last saturday (6:00 pm lift). Somebody took my luggage by mistake in terminal 8 and when I stopped by the terminal 1, I was very upset and stressed not to find mine. Greg and the whole crew from terminal 1 did everything they could to find back my luggage and finally, I took my plane in time with all my stuff. Thank you guys for this, my trip to New York ended normally because of you.

Guillaume from Paris, 24th Aug, 2015

I just want to commend one of NYC Airporter’s good employees. His name is Frank and works in Manhattan at the the 41st and Lexington Ave. location. He is attentive, efficient, and informative. I am a frequent customer and have observed this gentleman often. He is consistently good in a tough NYC market. Also, the people working at Terminal 4–Jason, Roy, Andrew and the rest are terrific.

Thank You So Much

Cathy P., 24th Aug, 2015
Dear NYC Airporter,

I am writing to commend your company, and, specifically one of your excellent employees: Ms. Camille Grant, Agent #2010. She gave OUTSTANDING service not only to me, but to EVERYONE who looked “lost” at LGA Airport. Courteous, professional, kind, and with an “extra sensory”/motherly sense of helping people, she even noticed I had gone the wrong way – and I am a 35-year airline employee!!! The day she assisted me was June 12, at 10:43 AM. She not only graciously corralled me for the bus to Grand Central, she kept track of me, and all the rest of her customers, so we would all arrive at our intended destination. People like Camille give your company, and all of New York for that matter, a GREAT and WELCOMING reputation. …If only we had people like her in Boston…

My Thanks

Neil, 6th Aug, 2015
This is a long email but I want to tell you about one of your fabulous employees – Sami – I didn’t catch his last name but he is from NYC and lived in Italy for a year -the driver dropped me off at the wrong terminal and I needed to get to terminal C quickly and didn’t know how to get there – sami was very very kind and walked me to terminal C despite having his own business schedule – he was so kind and thoughtful –
Jamie W., 6th Aug, 2015

I’m reaching out to commend my driver from last night, Herbert. I was on the 8:30 pm shuttle from Grand Central to LGA on 8/5 with a tight window to get to the airport and catch my flight. Not only did Herbert help me relax, he also left on time, drove safely, and most importantly, got me to LGA with ample time before takeoff. I’ll be sure to use NYC Airporter in the future as a result of my positive experience with Herbert. .

Thank You

Kathy M. , 30th July, 2015

just returned from a week in NYC……tried airporter for the first time….great service and a great ride compared to twice as much for a cab…..Everything was great finding your location after we got off our plane at LaGuardia….and the Bryant stop really helped……We only purchased a one way as we were not sure of what to expect…..we definitely wanted to take the return trip to LaGuardia….we made our way to Grand Central….and then spent about an hr trying to find your location…..Ugh…..we even received some mis leading info from the tourism office in GCS….finally, one of your street agents caught our eye……and he walked us a couple of blocks to your pick up area…..I wanted to tell you his name but I’ve forgotten….he said it would be on the ticket but the bus agent took it from us when we got on….anyway I think his last name was morris, norris or irish or something but he was working at the GCS stop on Wednesday, July 29 at approx 5:30 pm…..but he was a great guy and so polite and helpful….his whole attitude was to help us and give us super service……gosh, he made the hassle of the return to LaGuardia pleasant….we really wanted him to receive some heart felt appreciation from two random travelers…..

Please Thank him again for the great service……we loved him…….

Steven B., 30th July, 2015
Good Afternoon,

I am very grateful with your company. We got back the suitcase that my sister lost last week. I want to thank in especial to Mr. Gamal Hussein, JFK Manager, for his help and patience. I also want to say thanks to Patricia (main office) and the bus driver of the bus 609. You are awesome that is why this country is a great place to live and visit.

Thank you very much!!!

Patricia H., 23rd July, 2015
Would just like to say a big thank you for the professional and courteous service we received from your staff on the 6th and 13 of July. We booked from the UK online and we’re met at arrivals by a young girl from your company who organised our tickets. Your rep at the port authority terminal at 4.50pm on the 13th and the driver of the bus were a credit to your company. Your driver helped us find the correct terminal to meet our flight and calmed me down with his assuring manner. It was a smooth drive which ensured thst me and my family felt safe.

I would not hesitate to recommend your service x

Jayne W., 16th July, 2015
Dear team,

Just a quick note to say thank you and for Derrick’s great customer service and support in my bag mix up. Please acknowledge him as someone who was very compassionate in a stressful situation. I’ll be using and recommending ny airporter from here on. Who needs a taxi? But I will check my bags more diligently from here on also. Thanks Derrick and NY airporter.

Thanks so much..

Charles, 13th July, 2015

I just wanted to say that the man who was checking/dispensing tickets outside at Port Authority on June 22 at around 2:15 PM was awesome. He was cool and collected and handled, with a calm manner, stressed-out travelers who were screaming at him. He was efficient and did a great job, and I really appreciated it. The driver was also very friendly.

Thanks so much..

M. Woodford , 25th June, 2015

I just wanted to say that the man who was checking/dispensing tickets outside at Port Authority on June 22 at around 2:15 PM was awesome. He was cool and collected and handled, with a calm manner, stressed-out travelers who were screaming at him. He was efficient and did a great job, and I really appreciated it. The driver was also very friendly.

Thanks so much..

M. Woodford , 25th June, 2015
Hello –

I write to provide my compliments and thanks for a fantastic experience with my recent trip from Grand Central to JFK. I was on Bus 610 on Sunday, 6/21 around 5:15 p.m. The driver’s name was Greg. HE WAS FANTASTIC! He arrived at the Grand Central pickup with a pretty full bus and luggage compartment. There was a huge line of folks waiting to get on, some with a few pretty large pieces of luggage. Greg took on the challenge, with a smile and managed to get all the luggage stored and all passengers on board. He was extremely personable, funny, helpful in explaining to all passengers about the order of stops, airline info, etc. It was a pretty congested trip with tons of traffic, but he kept us entertained and informed. Everyone around me was laughing and smiling, thanks to Greg’s fun personality. He was efficient and helpful and just overall a super nice guy. You folks are fortunate to have him on board.

Please pass along my sincere thanks for a job very well done.

S. Talbott , 24th June, 2015
My wife and I would like to express our appreciation to Camille Grant who helped us at the LGA on June 12th. We arrived at the airport without knowing much about the transportation options to the hotel we booked. She clearly explained how we transfer to the second bus at Bryant Park and wrote down the names of the stops we should remember. We got the hotel earlier and spent less than we expected. Our experience in NYC was wonderful and it all started with you at LGA.


From Anonymous Asian traveler from Cincinnati , 15th June, 2015
Hi! My friend and I booked a roundtrip from JFK to Penn Station for our recent holiday to NYC. The service was fantastic and very prompt. Both drivers were friendly and very informative by answering any questions that we had. Will definitely be using your service again in the future.


Laura, 13th June, 2015
Today I took the Airporter from Manhattan to JFK airport around 5pm. The bus number was 606. There were so many cars on the road so the bus moved slowly. I was sleeping in the bus but woke up hearing someone complaining to the driver in a loud voice. He said the drive took the wrong way. I thought the driver detoured the way to avoid the traffic. But it was commuting time so the traffic jam was terrible anywhere. The man directed the driver and neglected him. He even swore loudly saying F-word. He said he will tell the superviser of the company and make the driver fired today. I thought the driver did his best, but the man kept complaining until we got to the airport. The driver was absolutely kind and worked hard. Every passenger except him seemed to be okay. It was his fault but not the driver’s. He should have left earlier if his flight time was 8:00 pm. I’m sending this email because I’m worried that the driver would be in trouble because of one angry man. I was satisfied with the service of the Airporter Bus, and I enjoyed my first travel to New York thanks to your company.

I hope you to be fair to the driver.

Keunhee K., 7th June, 2015
Last night I took bus from JFK to Port Authority. On switched plane flight from Europe I didn’t get your bus until 10:30 pm and needed to get a last bus at mid-night from Port Authority or be stuck in NYC. Traffic last night was horrendous and your drive really had his hands full. I don’t know his name but I’d really like you to commend him for a job well done. He seemed really to care of my plight, gave me quick directions on getting over to PA. Running full speed I made the bus, thanks to a fine bus driver.
David B., 4th June, 2015
Dear NYC Airporter,

While using the shuttle from JFK to Manhattan my backpack was left behind in the bus. Mr. Enrique Solis received the backpack from the driver and rapidly contacted us. I was very worried since 90 days worth of medications were in the bag. Thanks to Mr Solis I was able to get the bag back that same day at night and I didn’t even miss a dose. I’m very grateful for the great customer service provided.

Thanks a lot!


C. Santiago, 3rd May, 2015
Yesterday (April 23) I took the Airporter from JFK to NYC. I boarded at 6.05, the driver’s name was Joe. My ticket number is #####. When we got to the Van Wyck, traffic was at a standstill. Joe immediately took the first exit and took us through some parts of JFK that I had never even seen before (when I was 15 we used to sneak our parents cars out and drive around the airport to explore…) and next thing I knew we were on Cross Bay Parkway, and even with all the crazy traffic, Joe has us in Manhattan in what seemed like no time at all.

He was courteous, drove exceptionally well, and was very attentive to the passengers in giving them great info to know where to go as they left the bus, i.e. the Jersey buses are through that door, subway this one, etc. I use your service regularly. This was a STELLAR experience on all fronts. PLEASE extend a special thanks to Joe – I hope his management know the asset that he is to your customers.

Best regards

Seth, 24th April, 2015
Juan the driver is like the hardest working bus driver I’ve ever seen. I had him as a driver on the way in to the city and happened to have him on the way out. Clearly communicates. Hustles. Helpful. Keeps everyone safe. Good people. I don’t usually take the time to do this unless I’m especially impressed with someone in their job performance and feel they need kudos. So yea, Juan is the man.
R. Thomas, 22nd April, 2015
On March 19, I rode your bus from LaGuardia into Manhattan. After I got off, I realized that I had grabbed my purse but left my carryon under my seat. After a frantic call to your help desk, a young lady who identified herself as Say called several drivers and was able to contact one who found my bag and returned it to the manager at the Grand Central stop. My son and I got it back from him. Tragedy averted! I am remiss in not doing this sooner, but I am sending my heartfelt thanks for the efficient and most appreciated help in retrieving my bag. It made a huge difference in my experience of the whole trip to NYC. Many, many thanks to all involved
S. Hlad, 14th April, 2015
Dear NYC Airporter,

Thanks for reading my message. Last year, I visited in New York, and I was helped by one of your bus driver, my start station was in penn station to Port Authority. But I have one stop near the New York train station as I know. A bus driver saw the wheels of my laggage box has not funcationed and carried my box and led me to a nearby sumsung travelling laggage store to purchase one. I requested his name that time but I lost the record when my mobile phone could not be used again. He helped me on the last Dec., and till today, I was reminded again and forgotten my own promise to give him a credit/ appreciation message.

I know he lived near the Sumsung store, he told to me. When I would like to give some money for his kindness and he refused any payment. He is really a nice man and I am so glad your bus company has this kind of good bus driver even though I haven’t taken his bus. He just finished his work and prepared to back his house and knew my condition and helped me immediately. Please help me appreciate this good bus driver. I really appreciate it more. His good attitude let me love more New York! And I am willing to continue to recommend others to take your bus!

Thanks a lot!


New York Visitor, 3rd April, 2015

First, I’d like to thank you again for taking such wonderful care of our group. I can’t tell you how pleased they were to have someone meet them and not have to think about where they’d have to go. I would like to write a good online review for your company. Are you listed anywhere? Yelp? Trip Advisor?

Thanks so much for your help,

Serena, 24th Feb, 2015
Enrique went out of his way to find our the overnight bag that we left on a shuttle van today. Enrique even “talked” us through the directions as we walked the unfamiliar streets of NY to find your headquarters where our bag was taken. We are grateful Enrique and the rest of the group who helped reunite us with this important piece of luggage.

Also, we were helped at the airport by very friendly personnel and later at the hotel shuttle stop. While standing in the rain waiting for the shuttle we encountered Kelvin Taylor who was very kind and understanding. He arranged for a substitute van to pick us up when the first one was delayed in traffic.

We think you are all doing a great job.

Linda, 10th Dec, 2014
We were the recipients of some extra special assistance from two men in the nycairporter organization today.

We left an overnight bag on the van that picked us up from hotel shuttle stop across from the public library. After we arrived at our hotel (the Library Hotel), we realized our mistake and tried to call the office but only got prompts that led us to a full mailbox. One of the prompts gave the e-mail address for feedback, so I wrote a note of what had happened. Within just a minutes, Enrique called to get more details and said he would try to find the driver. He was able to find the bag and called us to tell us where it was. We left on foot to retrieve it, but walked a little too far. Enrique actually called me back and “talked” me through the directions until I was exactly where I needed to be. He was VERY helpful, extremely efficient, and very kind. I would like to commend him to whoever is his supervisor.

We also got good service from a man we believe to by Kelvin Taylor. He was the agent who was helping us find a van in the rain when the shuttle was delayed because of traffic. He was very polite and resourceful.

We are from Texas and have been very impressed with New Yorkers who go above and beyond their duties to be helpful.

Thank you so much for these valued employees.

Linda, 10th Dec, 2014
I would like to let you know that today i made the acquaintance of mr Enrique Solis. We had used your service to get from JFK to Grand Central. In a mix-up we ended up with the wrong suitcase when the driver passed out luggage. Once we discovered the mistake we were very upset. However, Me. Solis had already noticed the mixup and thru extensive research tracked us down. He subsequently set everything right and did so expediently and very thoughtfully.

Thank you Mr. Solis!

Berthold, 9th Dec, 2014
My name is Mike M******. I am a Delta Airlines pilot who routinely rides NYC Airporter between LGA-JFK and occasionally to Grand Central. I am happy to report great service and friendly/courteous employees. Gamal Hussein was especially helpful a couple weeks ago with a tie that I left on a bus. Dispatcher Curvin and Ram were helpful getting the tie from lost and found. I recommend the Airporter to other airline employees and passengers. Hats off to great service! .
Michael, 9th Dec, 2014
Hi: This is my second HIGH PRAISE email to NYC Airporter (first was 4/21/14) to report great airport transportation service and superb, professional, caring employees (DEREK (not sure of title), FARZANA (Agent), MATTHEW (Driver)! I still have a copy of that email if it’s not on file anymore.

On November 4, I took the 10:10am LGA-Pt Authority van (great trip and driver, but didn’t get his name). Later, I noticed that my cellphone was missing. After reporting it to my provider, I left a voicemail on your system and followed it up with an email. Very soon, a very pleasant, professional young man, GAMAL HUSSEIN, called me to get a detailed description of my phone. He even called again to recheck the information. It turned out that I had not dropped or left it on your van, but somewhere in my lobby when I got my mail, cuz someone brought it into Security. I quickly called GAMAL to let him know, so he could stop the search. GAMAL is a wonderful, caring, motivated young man – THANK YOU SO MUCH, GAMAL HUSSEIN!!
And, on December 2, I caught your LGA-Pt Authority van about 10am. I’m a senior citizen, who needs to wear a neck brace when I travel and use the airport wheelchair service. Your driver, WING AN, immediately helped me with my bag and up onto the van, as well as down when I got off. He is quite an asset to your Team and made this 76-year old lady feel real special! THANK YOU SO MUCH, WING AN!!

As the van goes from terminal to terminal, I noticed that most of your employees are very pleasant and professional. I pray that NYC Airporter continues to cultivate that motivation by recognizing them in very special ways, so that they never lose those extremely important traits!! NYC Airporter really takes the word “Service” seriously, in every way!! Long live NYC Airporter and it’s great Customer SERVICE, along with convenient and comfortable transportation!

Thank you,

Laura, 7th Dec, 2014
I had visited New York between 22-25 nov 14 with my son on a wheel chair and was wondering how to get to 42 nd street with him on a wheel chair and two pieces of luggage. I was presently surprised availability of NYC transporter and their every willing helpful agents to board the bus and see to that my son was comfortably secured. It was also reasonable. I made sure i used the same service on my way back. very helpful and courteous staff and especially the drivers

Thank you,

Rao, 4th Dec, 2014
Wow this place is outstanding!!! We got in the bus from LGA Airport and went to Grand Central Station. Like idiots when we got out of bus we took the wrong suitcase but didn’t realize it till we got to hotel at 11:30 P.M. Thanks to Gamal and Enrique. They helped us so much. We were in New York for a wedding and we were freaking out because our clothes were missing. NOt only did they find the suitcase they brought it to us at the hotel. I don’t know what we would of done without Enrique and Gamal. They were professional and very respectful to me. Again thank you Enrique and Gamal for the wonderful service. You made my trip to New York wonderful!!!!

Thank you,

Diane, 21st Oct, 2014
We want to thank Kevin(6842) for his helpful information on the NYCAirporter. It is the 1st. time we have taken it and it will not be the last. The driver was also very courtius and kind. We felt very safe with his driving. We will recommend this to anyone.
L, 13th Oct, 2014
I want to thank the manager of the NYC Airporter office on E. 41st Street in New York City for their help in returning a bag to me. Last Tuesday, October 7th, I took one of your buses from LaGuardia Airport to New York City, leaving the airport about 1:30 or 1:45 p.m. Unfortunately I left a bag on the floor where I was sitting and got off the bus at the Grand Central stop. I realized it a few minutes later and ran back to get it but the bus had left for Penn Station and the Port Authority stops. Someone pointed out to me your office on 41st Street and I went there for help. The man I spoke with called ahead to see if he could contact the driver. Actually it could have been one of two buses. I was there at the office for over an hour. Even though we couldn’t find the right driver, the gentleman in your office was so kind and helpful that it put my mind at rest. I had a number of things in the bag that were important to me (prescription glasses, 2 books. sweater, etc.). You are lucky to have such employees and I want to congratulate and thank you for hiring such special people.


Nancy, 12th Oct, 2014
I am visually impaired and went from NYC (Grand Central) to JFK at 9 a.m. on Saturday August 30. The dispatcher and the driver were both incredibly helpful and the driver, whose name I believe was Arthur, went above and beyond to get me a wheelchair.

I cannot thank him enough.

Sharon, 8th Oct, 2014
We used your service from the Port Authority Bus Terminal to JFK airport and it was a breeze. We purchased our tickets right at the bus stop quickly and easily, and were impressed with our driver who clearly explained where we were going, which terminals he would stop at, in which order. He drove smoothly and efficiently and we made it for our flight in plenty of time. Kudos – we will recommend your company and will definitely use your services again if we are in New York in the future.

Thank you very much!!

Carol, 1st Oct, 2014
Hello, I wanted to let you know that I took the NYC airporter today at 715 from Penn Station to LGA, and the driver was excellent. He let us know ahead of time which terminal we would be getting off at, announced the airlines by terminal for us again at the airport, and was exceptionally polite. I unfortunately did not catch his name, but as a frequent user of your service, I wanted to let you know that he was great.

Thank you,

Rachel, 20th Sept, 2014
I took the shuttle today from laguardia to grand central. i left a large piece of wood at the curb at laguardia and didn’t realize until i was halfway into the city. once i got off the bus, i talked to enrique at the boarding stop at grand central and he went above and beyond to track down my item and get it returned to me. i am very grateful and wanted you to know.


Judi, 22nd Aug, 2014
Thank you for your time. I would like this email to be forwarded up the line as far as possible. I have worked in the customer service industry for approximately 25 years, including working for Whole Foods Market, which is renowned for it’s leadership in service, in the industry.

Yesterday I forgot my luggage in the back of one of your buses, from LaGuardia airport to Port Authority Bus Terminal. I had been medicated, due to my fear of flying, and was fairly well unaware of my luggage before venturing into the terminal to catch a bus home to the Mid-Hudson Valley. I almost left, after about 20 minutes in the terminal, before realizing I was missing a bag with all my personal items.

Kevin Thompson was the Service Personnel that I came into contact with. He projected confidence, humor, and personableness to me, that he would get my luggage back. Kevin worked the radio quite a bit, in between helping other customers with their tickets. After locating my luggage, Kevin Thompson sent me to the next station via the next airporter bus.

I did not tell Kevin that I would write a letter of commendation, until after I knew my bag was secure. His behavior was indicative of someone who takes pride and joy in their work. In this day and age I understand that messages like this are valuable. His service was truly appreciated. Upon arriving at the next stop, I was assisted by another gentleman who also was extremely helpful. (unfortunately due to the medication I do not have recall of his name. He was latino, and fairly young, the supervisor at the Times Square stop) This young man noticed I was walking with a cane, and volunteered to carry my heavy bag about two blocks up, to get onto the next airporter bus back to Port Authority Terminal.

All of this help is truly appreciated, and seemed indicative of these gentlemen’s work on a daily basis. I would like this email to be forwarded as far up the line as possible, and I will be sending an exact copy to various emails associated with this company.

Thank you

Andrew, 11th July, 2014
Many thanks for your help yesterday with the lost passport. One of the passengers did pick it up from the floor of the bus and called me as my business cards had my phone number. Thank you all for your patience and common sense advice. Especial trunks to Nick at your head office and Toussaint, the bus driver.


Albert, 17th June, 2014
Dear Gamal,

I wanted to thank you once again for the outstanding assistance at JFK last weekend, on July 6th, retrieving my grey suitcase picked by a stranger from the Airport shuttle. I spread the news about this service around the whole Boeing company. We take airplanes seriously at Boeing, but often forget that travelling security is just as important if not more than the planes themselves.

If you wish, forward this to your supervisor, otherwise just wanted to say thanks on a personal level.


Julia, 9th July, 2014
Dear Management, I am taking my time to thank all of your people. Please let them know the public needs and mostly greatly appreciate their transportation help. I have used your service a few times and now go out of my way to use this Value Priced Service.
Larry, 10th June, 2014
Not gonna lie. I don’t take the NYC Airporter for your good service. Most of the staff I’ve encountered have been forgettable and some outrageous. But today I has one of the best service experiences. I took the bus from Grand Central to JFK at 6:30 PM. The driver’s name was Joseph. From the start he was very patient, friendly and kind. I noticed it because frankly it’s kind of rare for your company. He went above and beyond to help passengers get to where they needed to be while remaining efficient. I believe he deserves special recognition for his hard work and good service. I know my interactions with him brought a smile to my face today and I’m sure others as well.
Priya, 9th June, 2014
Used NYC Airporter for a return journey from JFK to hotels, and back; your staff rock. Courteous, diligent and helpful, whether in the bus, on the streets or in the airport. Will recommend NYC-A and use it again. Keep it up, folks! (Your form doesn’t let me put in a UK postal code, so I made one up!
Nige, 28th May, 2014

I would like to pass along our appreciation for Rahil’s good spirits and humour. He was the first person we met in NYC after a long flight on Sunday and must us laugh and feel welcome. My wife said he was the highlight of our day. Please pass along our compliments.

Best Regards,

Stan & Nancy, 29th April, 2014
Dear NYC Airporter,

I want to say how pleased I am for your overall service on a recent trip. I used your bus from GCT to JFK airport on Tuesday, March 18th. During the bus trip I left my glasses and did not realize it until I was well inside the airport and the bus was gone. I contacted your company through the feedback form on the 19th asking about the glasses. On Sunday, March 23rd, I received a call saying that you had found the glasses and further instructions of who to call on Monday the 25th. Finally, on Tuesday, March 26th, I retrieved my glasses from your on-site supervisor at the GCT location. The glasses were in perfect shape and the process was made easy. Thank you for your overall efforts on this. I very much appreciate having these glasses back.

Best Regards,

Jim, 2nd April, 2014
Dear Management,

I am taking my time to thank all of your people. Please let them know the public needs and mostly greatly appreciate their transportation help. I have used your service a few times and now go out of my way to use this Value Priced Service.

Larry, 31st March, 2014
I used your service GCS to JFK on Tuesday, February 18th and have been meaning to send you this note. I thought your driver, Christian (I asked him his name) did an outstanding job. He was friendly, helpful, professional and put a positive spin on my day that had started out pretty poorly. You are lucky to have him.
Carol, 26th March, 2014
Hi, I had a driver today he said he went by the name chile, he was absolutely wonderful.

Thank you for providing great service.

Kari, 6th January, 2014
On 16 Dec, my husband and I took the shuttle from LGA to JFK. Unfortunately, NYC my husband forgot one suitcase in the bus. When I went to the JFK NYC Airporter counter, Marvin Parker and Jameune Vassell spent two hours trying to help me retrieve the bag. They made phone calls effortlessly. One agent was trying to be unhelpful but they persevered. I wanted to bring this to your attention because they went above and beyond the call of duty. They succeeded and I got the bag back. It was a wonderful Christmas present, and I am so grateful.
Vanessa, 26th December, 2013
On 16 Dec, my husband and I took the shuttle from LGA to JFK. Unfortunately, NYC my husband forgot one suitcase in the bus. When I went to the JFK NYC Airporter counter, Marvin Parker and Jameune Vassell spent two hours trying to help me retrieve the bag. They made phone calls effortlessly. One agent was trying to be unhelpful but they persevered. I wanted to bring this to your attention because they went above and beyond the call of duty. They succeeded and I got the bag back. It was a wonderful Christmas present, and I am so grateful.
Marcia, 26th December, 2013
The driver on I believe # 2443 on Dec. 17, from Laguardia to Port Auto. Was amazing. Helpful, courteous, and an especially best first person to meet upon coming to NY. I did not have anything smaller than a $20 for a tip, and feel bad about not tipping him.
RoRo, 17th December, 2013
Hi Anthony!

Sorry for not getting back to you sooner…we didn’t end up needing a vehicle on Saturday but Friday and Sunday were AMAZING!! Ali and Carlos were so awesome and patient! Please give them the kudos they so deserve and making this experience so wonderful for my cousin and all the others! Thank you personally for being so understanding and patient with me. I know it would be very easy to treat this like just a job and provide transportation but you relieved my stresses and employ drivers with kind and patient dispositions. Reading reviews while searching for a company to use was scary as the transportation/condition of the vehicle/driver could make or break a good time!! You and the team definitely fulfilled everything I hoped this weekend would be…and the bride-to-be was ecstatic! If I ever need or know someone that needs car service in NYC be assured I will recommend you all with rave reviews!! Here’s a pic of 14 of the 17! 🙂

P.S. Hope you had fun in the snow!!

Forever grateful,

Judy J, 16th December, 2013
My experience with NYC Airporter was easy, clear and efficient. Found the kiosk easily and connected with the young man who directed me to wait close by for about 15 minutes, shuttle arrived and before I knew it I was at Grand Central. The return trip was as easy and efficient.

Thank you.

Margaret, 4th December, 2013

I just wanted to say what a lovely staff you have at your Laguardia location. Judy and Nabila were so helpful on Tuesday oct 8, so much so that I wanted to write an email about it. I had been traveling for weeks in south america only to come home and they switched my flight to come in to lga instead of newark.. I love in Philly so Newark is where I [refer to fly in and out of. They helped set me in the right direction, wince I was without a phone and no real direction of New york. Your buses were great too. Thank you very much! I will always use you for my travels in and out of Nyc! Thanks!!!


Stephanie, 16th October, 2013
I just want to say how great the people at NYC Airporter are. I was halfway across the George Washington Bridge when I realized I left my tablet on the NYC Airporter shuttle bus. I thought I would never see it again. I called called customer service and, lo and behold, they found it. They kept it in a secure spot until I could return to pick it up. I want to especially thank Niasha Green and Justin Elzie (MOD). They tracked down the tablet with bulldog determination. It is because of them I am writing this e-mail. Kudos to Niasha and Justin! It is because of Justin and Niasha that I am your new number one fan.


Daniel, 7th October, 2013
Hi, Just a quick comment regarding our driver Nick who took us from grand central to la Guardia the other day. He was extremely pleasant and helpful. He’s a credit to your company and I will be definitely using the service again.

Kind regards

Cecilia, 25th September, 2013
Had a great experience yesterday! Wild day with the UN in town and President Obama; Nick, the driver, was phenomenal. First time using your company–very impressed!


Ciaran, 17th September, 2013
I would like to let everyone know that NYC Airporter is the best shuttle service ever. I returned to JFK from Las Vegas tonight and took NYC Airporter back to Penn Station. I left my backpack on the bus. I realized it when I just got home. There were lot of valuable stuff in it. However, the bus driver -God damm it! I forgot to ask his name- gave me a call and said he could drop it near my apartment building. It was an amazing courtesy and customer service, and I really appreciate it.

To the company, please find the bus driver and treat him well. My bus left JFK terminal 3 around 10:20pm and got to Penn station around midnight.

Masaki, 15th September, 2013
I recently used NYC Airporter and I was very pleased with the service. I was in NY twice this month and used two different shuttle services. I was very impressed with NYC Airporter and wish I had used your company both times. I did have one suggestion. I thought the service was excellent but I didn’t have cash on me to tip. Is there a way to tip when I make the booking online?

Thank you again for providing such wonderful service.

Robyn, 1st September, 2013

I hope this message finds you well and in good spirits. I am reaching out to you, because I am so grateful for the service I received from NYC Airporter during my last trip. Specifically, I got the best customer service from a woman named Lish. In the haste of my travels, I left a suitcase on the NYC Airporter bus on June 15th, 2013 at approximately 5:15 coming from LaGuardia and arriving at E 41st and Park. After running to return to the Airporter location, I was directed by a man to go speak to Lish who was in a neon vest. Lish and her colleague helped me to track pin down exactly which bus I was on and who the driver was, and was able to track down my bag. She contacted base and was so patient, gracious, and helpful to me the whole time. I am so grateful for her help that I thought I would reach out to her manager and tell of her great service.

Thank you so much to your team and I will continue to use your service loyalty and recommend you to all my friends.

Thank you to Lish!

Donna, 27th June, 2013
To Whom It May Concern:

I have to write to tell you about the positive experience I had with NYC Airporter today. First I’d like to say that it is clear that the customer experience is very important to NYC Airporter. I had a positive experience with everyone I met (to and from my destination in New York).

But I want to specifically express my gratitude and awe regarding the skill and service provided by driver: “J. Medina.” Today I had Mr. Medina as my driver from Central Station to JFK. We left Grand Central around 1PM. Traffic was heavy! I have to say on several occasions, Mr. Medina went above and beyond normal expectations in my opinion. I can list the occasions below:

1. Mr. Medina treated all of us as though we were his ONLY customers of the day. Somehow he know where each of us needed to be dropped off. In one instance, there was an elderly gentleman who did not understand where he should depart the bus. Mr. Medina was sure there was another passenger who should have departed at terminal 7 or 8. He made a final announcement, and just before he was about to pull off, he exclaimed, “I know whose stop this is!” He motioned to the elderly gentleman and proclaimed, “Caribbean Air! This is YOUR stop!” I’m telling you, the gentleman was so happy to be handled with such care!

2. Traffic was terrible this afternoon. Mr. Medina made a quick and beneficial decision to use the “back-roads” instead of the highway. Before doing this, Mr. Medina took the time to point out the heavy traffic while explaining his decision. It was absolutely the right decision. He told us we’d be on the back roads for only about 10 minutes. He was right! We got to JFK in no time! 2. On a terminal stop at the airport, there was an irate customer who was concerned that the NYC buses were taking too long to pick him up (traffic was really, really bad). The customer was shouting at the NYC rep. Mr. Medina witnessed this “confrontation” and came to the aid of his teammate. From the window we could see Mr. Medina try to calm the customer on behalf of his teammate. Knowing that he still had customers on his own bus to drop off, Mr. Medina did not take too long. In one fell swoop, he diffused the situation, provided an example for his teammate while showing compassion and teamwork at its finest! It seemed as if this took less than 2 seconds! We on the bus did not skip one beat!

3. Mr. Medina made sure to greet each and every one of us as we entered the bus and as we left.

I hope the leaders at NYC Airporter are aware of the great work ethic of J. Medina. If this is how he shows up to work everyday, he is the kind of employee ANYONE would love to have. I hope those who need to know, know how to nurture the potential we all witnessed in this young man. I’m sure his tip total (which he does not expect) is higher than most – just due to his service!

J. Medina is a keeper! He made my day today!


Andrea, 26th June, 2013
I arrived at JFK Airport from Turkey on June 23, 2013 about 5:30 p.m. I just want to let your company know about the courteous and helpful service I received from Nynjah. He was friendly, and helped me with my luggage to get across the street to where the bus would be stopping. He also showed me where to stand so that I could get out of the wind.

It was so nice to arrive in NYC and meet and friendly and helpful person. Nynjah is a credit to your company, and his attitude and helpfulness should be emulated by all your employees.

Thank you.

Kathleen, 25th June, 2013

Just wanted to acknowledge, thanks and give feedback on the very professional, courteous and efficient service rendered by your team on my coach trip from EWR to LGA on the 19th June. Your team was really friendly and all doubts I had on how to make my connections to LGA were resolved by the bus drivers of both coaches on my way to LGA. The bus I took left EWR at approximately 0825 and I arrived at LGA at approximately 1015.

Thank you.

M. Rane, 20th June, 2013
I would like to let you know that on Friday 4/12 at about 5pm the driver of bus number 3201 was amazing. Hospitable, helpful, efficient and kind. I cannot say enough kind words it was such a great experience.
Jessica, 1st May, 2013
I didn’t have local currency to tip on last night from jfk-gct. Sylvester is a nice, polite staff member who got us to manhattan quickly once we were done with airport pickups.
C. Romero, 25th April, 2013
From Twitter:

@NYCAirporter: Really, really liked the #firstclass service getting from LaGuardia to Midtown #NYC; loved drivers Omar & Juan (& music) too.

Rick, Editor of Group Tour Media, 15th April, 2013
Hello! I just wanted to say that I have now traveled with NYC Airporter 4 times to and from the city from laguardia and have been consistently impressed. The employees I have interacted with have been well informed and very polite. They are very accurate about when the next bus will come/leave, they even made sure I made it on one time when I ran to grab a snack before jumping on. I just wanted to say thank you as it makes an already long travel day a little more enjoyable being surrounded by nice people and a clean environment. Have a good one!
Jamie, 10th April, 2013
What a pleasure to have classical music on the trip—makes it certain I will use you again Thanks
Eric, 4th April, 2013
Some time ago I had two great experiences with one of your drivers, Will. Unfortunately I do not know his last name but both times it was on a trip from LGA to NYC. He was not only courteous but well dressed.
BIG Thanks to Tracey & Camala who helped organize 40 Australian & Kiwis today #jfk
(Via twitter), Feb 20, 2017
My sincere thanks to EDGAR, the excellent driver who took me from Penn Station to LaGuardia on time this morning, in spite of the Marathon that blocked ALL streets eastbound. Dedicated workers like him are a huge part of the pleasure of visiting your fabulous city.
(Via facebook), May 8, 2017
Good afternoon,
I usually ride a few times a year, for several years now. I always receive good service but I felt like this trip was especially good. On Saturday I bought a ticket in Terminal B in LGA. The agent who helped me was extremely kind and helpful in explaining where I can wait and when the bus arrived. This morning I rode a bus from GCT to LGA, about 12pm. Our driver was outstanding in his customer service. I think his name was Dion but I may have that wrong.

Just wanted to share some positive feedback. I’ll definitely be riding again in the future!

Doug Y., May 16, 2017
I would like to thank you and your organization for the fantastic service.. I will make sure I lodge a trip advisor report recommending your service when I return home to Australia. I don’t know what would we have done with out the return of this bag. God Bless you.

Many Thanks

Ray W., May 21, 2017